Resident profiles are one of the first pieces of documentation that a community looks at to establish a connection with the seniors in their care and can to help offer up important details about residents may not come across in conversation. However, as useful as these profiles are, there is a discrepancy between offering the best care you can give and upgrading to newer technologies. There are more than a few ways to offer customized care to each resident, but in this post, we’ll be looking at how resident profiles, and specifically how updated resident profiles, can help your community bring in systems to better the care it offers.
Where Resident Profiles Are At
There’s definitely a need for resident profiling and there are a few aspects to these forms that are great. For starters, getting to know residents on an individual basis is a win/win for everyone involved; caregivers feel more connected with their residents and their jobs and the seniors in their care feel more connected to the community. These profiles are also one of the only ways currently to capture the essence of each individual resident with prompts like parental history, childhood, marital history, retirement, travel history, etc. Resident profiles are also useful for collecting information, medical, historical, preferential, or otherwise, for staff to reference when they need to.
While using these profiles is generally a step in the right direction, there are some definite pitfalls in sustaining an antiquated system. The problem with paper forms is that in order to reference them, caregivers have to do some digging to find the form, then skim each page until they’ve found the information they’re looking for. It works, yes, but this isn't the most efficient way to gather and store information on your residents.
In a 2008 study, researchers asked medical practitioners to gather data on patients in two distinct ways: pen and paper, and through digital forms. Of the forms that the researchers got back, "only 3% of those gathered electronically had errors of omission, compared with 35% of those gathered on paper." From small-scale issues like not being able to decipher the handwriting of whoever filled out the form, to bigger issues like profile misplacement or damage, bringing resident profiles into the 21st century is becoming more and more of a necessity. With this in mind, where can resident profiles go from here?
Where Resident Profiles Could Be
At TSOLife, we're proponents of the idea that someone's history is the key to understanding who they are today. Because of this, we believe it’s important to both staff and residents alike to have digital profiles. Storing life stories, history, preferences and more in our online platform has helped us to create updated resident profiles, combining tailored care with convenience. With the ability to search through resident profiles and stories on each of your residents, caregivers can easily track down information.
In one of our previous posts, we’ve discussed how we’re seeing a shift to integrate new technologies into senior living communities. Updating the resident profile is the perfect step to take to introduce newer systems into your communities without overwhelming caregivers. While the TSOLife platform houses resident profiles, it can also help promote personal relationships between staff by providing opportunities to connect over life events and stories. The profiles in the senior living field right now are a great start to diving into personal histories of residents, but we think that we can go beyond a few pages of questions to really tie together the story of someone’s life.
Additionally, better resident profiles can act as a catalyst for improved community functionality on the business end of things. With improved, easy-to-use profiles, staff can provide better care for their seniors based on personal preference and life history. In turn, seniors who feel like they are in good hands tend to lead to more referral-based move ins. Improving your resident profiles can potentially lead to increased staff efficiency and resident referrals.
Thank you so much for taking the time to read through our blog posts and for your support! What are your thoughts on updated resident profiles? Do you think the industry as a whole could make use of them? Let us know on Linkedin, Facebook, Twitter, and Instagram!