Conferences

A TSOLife Recap of FSLA's Annual Conference

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The Florida Senior Living Association (FSLA) Conference wrapped up last Friday and we were lucky enough to be able to attend. As with some of the other conferences we’ve been to, there were elements that were unique, as well as a few things that were consistent from trade show to trade show. In this post we’ll recap some of our takeaways from the FSLA Conference including the Teepa Snow keynote and our CEO's SilverTalk.

Teepa Snow’s Keynote

After being in the Senior Living Industry for about 2 years, we finally had the pleasure of sitting in on a Teepa Snow keynote speech; her insights, on both the large and small scale, lived up to everything we’ve heard about her. One of the points she made that really stuck with us was that in residents with dementia, their ability to determine whether or not someone is a threat is impaired and they make a judgement in the first 7 seconds of meeting. It emphasized to us the importance of equipping staff and care teams with the information and insight needed to make that first 6 seconds a positive experience. The small bits of information that we usually don’t think about, like where to stand due to tunnel vision, can have huge impacts on our dementia care.

TSOLife's SilverTalk on Person-Centered Care

Our CEO, David Sawyer, was able to give a SilverTalk presentation last Friday on how person-centered care can help resolve some of the problems in the senior living space. David shared some of his thoughts on his presentation:

“I appreciated the opportunity to share my thoughts on personalization in senior living and to showcase how basing care on the individual level can help us with some of our toughest problems, problems like resident satisfaction and consistent engagement. It was also immensely gratifying to contribute to the thought leadership behind this movement to make the senior living industry something that everyone can get behind.”

In case you weren’t able to make it to the presentation, you can watch it here!

Something Different
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The FSLA Conference organizers did an excellent job at adding in a few things that set it apart from other conferences we’ve been to. There was a Game of Thrones theme throughout the event and us, being huge fans, definitely enjoyed the people dressed as characters from the show and themed merchandise they had. There was also a silent auction that turned out to be a ton of fun. We were able to grab a Game of Thrones hat, a couple bottles of wine, and a journal. While these definitely aren’t things you’d find at every trade show, we commend the members of FSLA for introducing something different!

Overall the FSLA Conference was a success and we’re glad to have been a part of it. From Teepa Snow and SilverTalks to Game of Thrones and silent auctions, we couldn’t have asked for a better trade show. We hope to see you next year!

 

 

 

Workforce Engagement

Staff Turnover and the Effects on Person-Centered Care

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One of the biggest problems the senior living space faces at the moment is its incredibly high staff turnover rate. We’re all aware of the monetary costs that accompany a rotating staff door, but how does this affect the depth and breadth of care our staff are able to offer seniors? The Person-Centered Care (PCC) approach that we’re all trying to get on board with is dependent on the relationships between staff and residents. Let’s take a closer look at how staff turnover effects Person-Centered Care.

Pressure on Existing Staff Members

While seeking, hiring, and training new staff members on a consistent basis has it’s financial drawbacks, there are also negative implications for longer term staff members and residents alike. A rotating door of staff members means the caregivers that do stay in your community long term can face pressures that accompany new hires; these include shifting workloads, staff retraining, and not enough opportunities for community personnel to focus on each resident. An increase in workplace pressure, in any field, often results in employee burnout and an increase in staff turnover.

Relationships Over Time

The person-centered care approach leans heavily on the relationship between staff and seniors and it should be no surprise that deeper, more meaningful bonds take more time to form. Interacting with the same resident on a consistent basis builds a certain rapport that is mutually beneficial for both parties. This kind of constant attention from the same caregiver is called ‘consistent assignment’ and refers to the unvarying routine and care from one staff member to specific seniors. In a review by NCBI, the positive effects of consistent assignment were explored in senior living communities:

“The practice of consistent assignment of nursing staff to residents has intuitive appeal, and anecdotal reports suggest that it leads to better quality of care outcomes, stronger relationships between staff and residents, and a more stable and committed workforce”.

And this approach makes sense on a fundamental level: staff members can’t build relationships with the residents in their care if they’re not interacting with them regularly. Thus, the higher staff turnover rates in our field negatively impact the bonds, and ultimately, the quality of care we’re able to offer our seniors.

Staff and Senior Satisfaction

So what happens when our turnover rates are high, our staff members are stressed, and our seniors may not be getting the kind of care that could be getting? In a 2011 study, it was found that the rate at which patients recommended the hospital they were staying in “decreased by about 2 percent for every 10 percent of nurses at the hospital reporting dissatisfaction”. While this study was conducted in a hospital setting, there are certainly parallels that can be drawn when compared to the senior living space. As caregiver satisfaction goes down, there is potential for fewer referrals due to resident dissatisfaction. Additionally, the less satisfied both staff and seniors are with their time in the community, the more likely the quality of care will go down. So when staff retention rates are low, both caregivers and their residents feel the impacts of constant new hires.

The apparent answer to improving the quality of care is to reduce staff turnover, but as we’ve seen in the senior living space, there is no quick fix or broad spectrum solution. Instead, we have to look at why caregivers face burnout, which may be a more deeply rooted issue that differs from community to community. There’s a cyclical nature to staff retention, quality of care, and the resident’s quality of life, all playing crucial roles in the overall success in our communities. If we can provide better work spaces for our staff, they will, in turn, provide better care for our seniors.

Company, Senior Living, Conferences

SLIF Recap Pt. 2: A  Supplier's Perspective

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(Image by SLIF via Flickr)

The Senior Living Innovation Forum (SLIF) wrapped up a couple of weeks ago. It was an incredible 3 days out in Santa Barbara, California full of social gatherings, educational and informational sessions, and opportunities for collaboration across all fields in the senior living industry. This is part two of our SLIF recap (part one is here) and we’ll be talking a bit about how this conference was different from some of the others we’ve been to.

A Common Goal
With no booths, there wasn’t any incentive to talk to people other than to connect with them and to talk about how to better the senior living industry. Shared idea generation and innovative solutions to the problems that we all face were key points at the conference, as well as focusing in on the push from younger generations to help elevate the industry. We were excited to see an authentic interest from others in learning, collaborating, and in seeing how their organizations could help improve the lives of seniors and their caregivers.

Social Gatherings
In between the educational sessions and presentations was where a lot of the magic happened. There were plenty of opportunities between dinners, happy hours, and other social outings to meet new people from all different fields including tech, design, construction, and more. The laid back atmosphere of the whole conference contributed to great conversations and connections. 

Booth Traffic
It’s a common practice at other trade shows to see a lot of push from attendees to drive foot traffic to their booths. Often times, trinkets, coupons, and other small goodies will be offered to pull people in to chat about the attendee’s goods or services. SLIF was different in this way compared to some of the other conferences we’ve been to; there were no booths, no offerings, and a ton of opportunities to connect with other people.

We recommend going to as many conferences as you can, especially some of the bigger ones, even if it's just to see what's happening in the industry. While the others are great to go to, this one is a must. SLIF was our first time attending a conference like this as a supplier and although we were hesitant at first to make the financial commitment, we kept hearing from industry leaders and from members of our board about how much we would benefit from going; it was well worth the investment. We will definitely be in attendance next year and we urge you to look into meeting us there!

“It’s a conference I would highly recommend. I really appreciated the collaboration and wish that more conferences took on this ideal of community and shared innovation.”
-David Sawyer, CEO, TSOLife

Company, Senior Living, Conferences

Our 8 Takeaways From SLIF 2019

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(Image by SLIF via Flickr)

We just got back from the Senior Living Innovation Forum a few days ago and it was an invigorating experience, to say the least. From dinners and excursions to educational sessions and presentations, we were glad to experience so many different ideas on how we can push the senior living industry forward. This year was our first time at SLIF, so we've put together a few things we were able to take away from the conference. 

1. One of the presentations revealed that a lot of residents in our senior living communities said they felt invisible. This is huge because, as we know, mental health and inclusion both play a role in a resident's physical health and longevity. 

2. Less activities and more life enrichment. A lot of the activities we schedule are focused on keeping a resident busy and distracted in the moment while life enrichment is focused on bettering the resident’s future through meaningful engagement and opportunities. It’s important for us to provide projects and activities that add value, purpose, and meaning to our resident’s lives.

3. In a panel discussion, operators were asked if they would rather spend money on life enrichment for the residents or new paint and a majority of them raised their hands for life enrichment. The appearance of our communities are important, but the overall well-being of our seniors is more important and we're glad to see this shift. 

4. There was a lot of discussion around how to better personalize the experience of senior living for each resident. The term 'personalized-care' is definitely an industry buzz word, but we were excited so see these practices being implemented both at the community level and resident level. 

5. AI is going to have a major impact, from better health decline indicators to marketing and sales tools. It's an exciting forecast in the industry for new technological innovations.

6. The senior living industry is still trying to figure out the middle-market. 

7. The labor and retention problem is still top of mind and operators are still trying to figure how we can resolve it. 

8. Being a company comprised of younger individuals who completely missed out on the Run DMC era, we also learned that they were amazing pioneers who can still put on an awesome show. 

Overall, the Senior Living Innovation Forum was a huge success and we love being part of a community that's helping to elevate the senior living space. We'll see you next year! 

 

 

How To's and Tips, Senior Living, Workforce Engagement, "Technology"

Implementing Person-Centered Care into Our Communities

TSOLife and Person-Centered Care

It’s generally accepted in the senior living space that Person-Centered Care (PCC) is an important facet in improving the lives of staff and seniors as well as raising the standards of the industry as a whole. But there are discrepancies between acknowledging the importance of PCC and implementing some of its practices into our communities. In this week’s blog post, we’ll look at how to implement Person-Centered Care into our communities.

Mindset Shift
One of the quickest and easiest methods for pushing your community toward more personalized care is to shift the outlook on residents from patients to people. This means considering each resident’s entire life story as a vital piece of what makes them who they are today. To contrast this, patient care is a rather truncated view of each person, looking at what is currently ailing them to fix it as quickly as possible.

This shift in perspective can also open up opportunities for insights that may be looked over otherwise. Trying to understand resident behavior at face value can prove to be difficult, as it is with anyone. But diving a bit deeper into personal history can help your staff understand why some of the out-of-the-ordinary behaviors exist.

The Little Things Matter
Similarly to shifting our mindsets, getting to know the intricacies of your resident’s lives can help your staff make decisions on how to best offer them the care that they need. Knowing a resident’s favorite food seems like such a trivial and insignificant tidbit of information, but if you have someone you're caring for in memory care who refuses food, knowing which foods they like or what food their mothers cooked growing up could help resolve their eating issues.

Even with residents who are mostly autonomous, having access to and being able to recall small things about them can help make them feel heard, that they have the support there if they need it. Mental health is just as important as physical health, and letting your residents know that they’re seen can help to bolster morale. Sometimes the little things can help in a tremendous way.

Easier Methods for Long-term Results 
One of the biggest hurdles the senior living industry faces when trying to focus more on personal care lies in how to implement these methods on a large scale, while also maintaining sustainability. Caregivers have a finite amount of time and energy to allocate to each resident, which makes personal care for every person a challenge. The answer lies in the newer systems and technology we can implement into our communities to make Person-Centered Care easier, thus making is a more long-term solution.

TSOLife’s Co-Founder and COO, Stella Parris, weighs in: "It's unrealistic for every single staff member to have an extended sit down conversation with every single resident right at move-in. So if you can get one person to have that conversation, but allow all staff to read, listen, share, and enjoy the information, it becomes possible for staff to get to know each resident to some degree."

Without implementing newer systems and tech, the industry as a whole won’t be able to achieve the best results when it comes to Person-Centered Care. Additionally, passing up opportunities for easier PCC will only perpetuate the cycle of caregiver burnout, staff turnover, and ultimately lower standards for the care for our seniors.

Of course, there are a number of ways to apply more personal methods into your community, but it’s important to employ a forward thinking mindset to help make Person-Centered Care an effective, long-term solution. Start with the ways you can start applying to your community today and go from there. We’re all in the business of improving the lives of our staff and seniors, so let’s help each other get there a little faster.

 

Company, "Press Release"

Former REPS CEO, Lance Raab, and Solinity Founder, Joshua Crisp, join TSOLife Board of Directors

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TAMPA, FL (June 13, 2019) - TSOLife, INC (TSOLife), the legacy preservation company , has brought on two new board members since the start of 2019. Dedicated to capturing life stories and personalizing care, Lance Raab and Joshua Crisp join an already distinguished board of directors.

Lance Raab is currently an Investor-Operating Partner at Florida Funders and a Board Member at Tampa Bay Wave. Raab was previously founder and CEO of the notable REPS software program, an early, well-known CRM in the assisted living industry. Lance’s addition brings valuable insight into building a successful software tool for senior living operations. 

“I spent the majority of my career in the Senior Living Industry as a provider of the REPS software solutions before selling my company several years ago. It’s a wonderful industry. When I met David and Stella [TSOLife founders], I was impressed with their innovative solution and how it can make a difference in the lives of seniors and their families. More importantly, I was impressed with their passion for the industry. When they asked me to get involved with TSOLife, it was an easy decision.” Lance Raab, Investor-Operating Partner, Florida Funders

The TSOLife Board of Directors also welcomes Joshua Crisp, the president and founder of Solinity, a senior living owner and operator, focusing enterprise in development, management and marketing to offer affordable communities in the senior living space. Mr. Crisp is also the co-founder and co-host of the Bridge the Gap Senior Living Podcast, the most notable podcast in the industry, bringing both industry expertise and professional solutions to the changes the senior living industry is facing. 

“I was attracted to serve on the board of TSOLife because of the mission. It is an honor to work alongside a team of like-minded people who care about the legacy
and story preservation of residents and their stories. I appreciate the intentionality of TSOLife's desire to create a cross-functional, multi-disciplined board with senior living experts and technology experts combined which showed their long-term view of positioning the company as a technology leader in the space. I look forward to seeing the exciting growth and traction in the industry and anticipate years of success as a technology partner." Josh Crisp, Founder & CEO, Solinity

“We really appreciate the diverse experiences from the new board members, Lance being from the software solutions side and Josh bringing the owner/operator perspective. It's with these combined backgrounds from our new board members that they'll assist TSOLife with finding it's foothold in the senior living industry, while also helping to deliver true value to customers, communities and their residents,” says David Sawyer, founder and CEO of TSOLife.


About TSOLife
TSOLife partners with senior living communities across the nation to provide a tech-enabled legacy preservation solution to easily preserve the life stories of their residents. Having preserved over 5,000 lives and 60,000 stories to date with a 70% resident adoption rate, TSOLife has become the trusted legacy preservation provider for communities across the nation. Visit TSOLife.com for more information or for any questions, contact Chelsie Rosatone.

How To's and Tips, Senior Living, Workforce Engagement

Patient Care vs. Person-Centered Care

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Although patient centered care and person centered care both have a resident's best interests in mind, they do have some differences that set them apart. In this week's post, we'll be looking at the differences between patient-centered care and person-centered care including what each means, and some of their key distinctions.

Defining Differences

Each of these avenues of care is important in its own right, but it’s important to note their differences. With patient-centered care, an individual’s overall physical health and health needs are at the forefront of any care they receive, but this is really only half of the equation. Person-centered care is based on the accumulated knowledge of people including both their personal and medical histories. We’re seeing a pull in the direction of person-centered care as an opportunity to view the seniors in our care more holistically, applying personal knowledge of each individual to the care they receive.

Longevity of Care

One of the most prominent factors in distinguishing these methods of care is its longevity. Treatment that centers more around a person’s symptoms and diagnoses can be intermittent or be short-term. Seeing people as patients can depersonalize them in order to maximize efficiency: find out what’s wrong, fix it, move on to the next. The reason the senior living space is pushing for more individualized care is to factor the actual person back into caregiving.

Personalized care often takes longer than patient-centered care, yes, but there are merits in establishing a relationship with our seniors. This allows caregivers to tie together someone’s physical health with their mental health, social health, and history: “A major failure of primary care... is the great underestimation of the importance of long-term relationships with patients.” (Starfield, 2011)

Additionally, care specific to each individual offers insights into the overall well-being of someone in your community. Taking into consideration all aspects of a person is crucial; this means their personal history and health as well as a general understanding of who they are. This is especially important as older adults sometimes have to maneuver from one health problem to another. A cumulative view of a senior’s health, rather than a snapshot, is much more effective at offering the attention they need.

Restoring Relationships

Individual, long-term care is commonly praised for its impacts on both seniors and staff. While patient-centered care can offer an environment for relationship building, it’s more likely that a stronger connection would develop between residents and caregivers that offer individual attention: “Patient-centered care also aims to improve clinical practice by building caring relationships that bridge demographic, social, and economic differences between clinicians and patients” (Epstein, 2010).

Not only is building relationships with your residents beneficial for their overall health, connecting staff with them helps to reduce staff turnover. There’s a positive feedback loop between person-centered care and the prosperity of a given community: look at residents holistically to offer better care, build stronger relationships between staff and seniors, have caregivers stay in their communities longer.

There are a lot of buzzwords and trends surfacing in the senior living space, but the reason we have to keep this conversation active is so we can continue to push for higher standards, better care, and happier people; staff, seniors, and families alike. Keeping up with our resident’s health is imperative, but seeing the whole person can help have positive impacts on the care that they receive.

Thank you so much for taking the time to read through our blog posts and for your support! Stay tuned for some of our next blog posts on how to implement more person-centered care in your communities. What are your thoughts on patient and person-centered care? Let us know on LinkedinFacebookTwitter, and Instagram!

 

How To's and Tips, Senior Living

Your Community's First Impression

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Much like with people, your community’s first impression is crucial to bringing in new residents as well as helping to retain the seniors already in your care. There are quite a few aspects of your community that contribute to what prospects think of your space from small things like a friendly face upon entering, to what amenities your community can offer. In this week’s blog post, we’ll be looking at what factors of your community affect first impressions.

Snap Judgement
We’ve all heard the statistics that that, on average, people begin to make judgments during first encounters in the first 7 seconds, and your community isn’t much different. Even if you’ve walked into your community hundreds of times, try walking in with a critical eye occasionally. Tours definitely help with this, but after a while of doing something, we can all become a bit jaded, especially with busy schedules.

Take a good look at the face of your community including landscape maintenance, paint, sidewalk and parking lot conditions, and it’s overall cleanliness. The first face new prospects see is also something to consider. Can they give whoever walked through the door undivided attention? No matter who the staff member is, everyone in your community can implement these practices.

Impressionable senses
A first impression isn’t always about what someone sees; the other four senses can give them clues as to how to interpret your community. The benefits of potentially welcoming a new resident into your community outweigh the cost to appeal to their senses, which in some cases is nothing. Touch and auditory stimulation can both be free and can help foster a positive outlook on you and your community. A handshake, a candle, and the sound of busy residents are simple but effective.

As with most of us, whether or not you eat and what you eat can influence your mood. Offering a meal to people touring your community is a great way to show them the quality of your meals, while also appealing to a few different senses at the same time.

Who do they meet?
Who prospects meet is potentially the most important aspect while on a tour. When showing people around your community, who do they meet? Interacting with an AD or ED can have a significant impact on how your community is perceived. This tells them that you’re never too busy to offer the care that they’ll need.

Additionally, introducing potential residents to seniors that are already part of your community can help foster the relationships necessary to secure them as a resident. An easy way to bring people together is through resident profiling. The information in your resident profiles can help you quickly establish a connection, linking seniors together through preferences and life experiences. Since this is where seniors will be spending a lot of their time, it’s important to help them integrate and make meaningful connections with staff and other residents.

Of course, there are a ton of different factors that can make or break an initial reaction to your community, but as a general guideline, ask yourself what would be most important to you if you were moving into your community. Chances are, people looking to move loved ones into a senior living community would be looking for the same things. For more on what potential residents are looking for in your community, you can read more here

Thank you so much for taking the time to read through our blog posts and for your support! What are your thoughts your community's first impressions? How do you put your best foot forward? Let us know on Linkedin, Facebook, Twitter, and Instagram!

 

Senior Living

Resident Profiles: Updated and Upgraded

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Resident profiles are one of the first pieces of documentation that a community looks at to establish a connection with the seniors in their care and can to help offer up important details about residents may not come across in conversation. However, as useful as these profiles are, there is a discrepancy between offering the best care you can give and upgrading to newer technologies. There are more than a few ways to offer customized care to each resident, but in this post, we’ll be looking at how resident profiles, and specifically how updated resident profiles, can help your community bring in systems to better the care it offers.

Where Resident Profiles Are At

There’s definitely a need for resident profiling and there are a few aspects to these forms that are great. For starters, getting to know residents on an individual basis is a win/win for everyone involved; caregivers feel more connected with their residents and their jobs and the seniors in their care feel more connected to the community. These profiles are also one of the only ways currently to capture the essence of each individual resident with prompts like parental history, childhood, marital history, retirement, travel history, etc. Resident profiles are also useful for collecting information, medical, historical, preferential, or otherwise, for staff to reference when they need to.

While using these profiles is generally a step in the right direction, there are some definite pitfalls in sustaining an antiquated system. The problem with paper forms is that in order to reference them, caregivers have to do some digging to find the form, then skim each page until they’ve found the information they’re looking for. It works, yes, but this isn't the most efficient way to gather and store information on your residents.

In a 2008 study, researchers asked medical practitioners to gather data on patients in two distinct ways: pen and paper, and through digital forms. Of the forms that the researchers got back, "only 3% of those gathered electronically had errors of omission, compared with 35% of those gathered on paper." From small-scale issues like not being able to decipher the handwriting of whoever filled out the form, to bigger issues like profile misplacement or damage, bringing resident profiles into the 21st century is becoming more and more of a necessity. With this in mind, where can resident profiles go from here?

Where Resident Profiles Could Be

At TSOLife, we're proponents of the idea that someone's history is the key to understanding who they are today. Because of this, we believe it’s important to both staff and residents alike to have digital profiles. Storing life stories, history, preferences and more in our online platform has helped us to create updated resident profiles, combining tailored care with convenience. With the ability to search through resident profiles and stories on each of your residents, caregivers can easily track down information.

In one of our previous posts, we’ve discussed how we’re seeing a shift to integrate new technologies into senior living communities. Updating the resident profile is the perfect step to take to introduce newer systems into your communities without overwhelming caregivers. While the TSOLife platform houses resident profiles, it can also help promote personal relationships between staff by providing opportunities to connect over life events and stories. The profiles in the senior living field right now are a great start to diving into personal histories of residents, but we think that we can go beyond a few pages of questions to really tie together the story of someone’s life.

Additionally, better resident profiles can act as a catalyst for improved community functionality on the business end of things. With improved, easy-to-use profiles, staff can provide better care for their seniors based on personal preference and life history. In turn, seniors who feel like they are in good hands tend to lead to more referral-based move ins. Improving your resident profiles can potentially lead to increased staff efficiency and resident referrals. 

Thank you so much for taking the time to read through our blog posts and for your support! What are your thoughts on updated resident profiles? Do you think the industry as a whole could make use of them? Let us know on Linkedin, Facebook, Twitter, and Instagram!

Company, Senior Living

Our Key Takeaways from Argentum

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Photo Credit: Argentum via Flickr

It’s been a week since we got back from the Argentum National Conference, so we’ve had some time to reflect back on our time there. This year was our first year going, but it definitely won't be out last, especially since next year’s conference is in our HQ city of Tampa! With such a massive turnout to these conferences, it’s easy to get swept away in all of the other booths and breakout sessions and presentations, but we were able to learn some things and hope that you had some great takeaways as well. In this weeks post, we’ll break down some of the more important aspects of the conference that we were able to take home with us.

Industry Reframe

As we’ve seen before, the senior living industry is facing a shift in more aspects than one, from personalized care to the way staff retention is viewed. One of the more notable shifts at the Argentum conference was the shared acknowledgment that the industry is moving more toward providing a community for seniors to flourish in rather than nursing home styled organizations. We’re seeing improved ammenities, better technologies, and personalized care taking the senior living space into a new era where elderly people can thrive and create a community of people to share their life experiences with.

 In It Together

In lots of other industries, competition is a very real threat that takes time and energy to combat. During the conference, however, we were ecstatic to see that, while yes there is healthy competition between different companies, everyone is more or less united in support of goals that would help propel the senior living industry forward. From offering more individualized care to improving living conditions, there really was an underlying feeling of support among conference attendees to improve the overall standard of living for our senior citizens.

Differing Technologies

Perhaps one of the more important things we observed at the Argentum conference was the need for technologies that are able to integrate with both new tech and existing tech. Streamlining senior care is vital in all aspects of the senior care industry whether you’re on the administrative side of things or have more of a caregiving role. Efficiency is important for cost reductions, better care, and for overall organization. Bringing new technologies into the senior living space is already important, but improving how these systems interface with each other will be a necessity as we push forward.

Connecting Outside the Booth

We’ve been to other conferences before, however, Argentum was the largest one we’ve had a booth at and while it was exhilarating, there was also more opportunity to get shuffled into the crowd. Having a physical booth is important to secure your space as an exhibitor, but we did notice that there were lots of other connections to be made outside of the booth. Our CEO, David Sawyer, was able to sit down with the Bridge the Gap podcast hosts to chat for a bit on legacy preservation and why it's important to implement into senior living communities.  Keynotes, educational sessions, networking events, and everything else that was going on provided lots of opportunities to connect with people.

Overall, our team had a great time connecting with other senior living entrepreneurs and professionals. We’re looking forward to pushing the industry forward and to next year’s conference here in Tampa. See you all then!